Contact us

A reading that looks wrong, a payment, or your account: write to us.

support@batteryfigures.com

What to include

  • The VIN of the car, all 17 characters, if your question is about a reading.
  • What you expected to see and what you saw instead.
  • For a payment, the email address of your account and the receipt, if you have it.

A reading that looks wrong

Open the car in your cars and choose Report a problem with this reading, next to the age of the measurement. It opens your mail app with the VIN, the date Tesla measured the battery and the figures you saw already filled in. We show Tesla’s own estimate as Tesla returns it, so we cannot change a figure, but we can check what Tesla returned and when.

What to expect

We read every message and answer by email, from this address. We are a small team, so replies are not instant and we do not promise a fixed response time. We may ask you for the VIN or a receipt before we can say more.

To have your account and data deleted, write to the same address. The privacy policy (draft) says what we keep and for how long.